The Summer Hours for Time-of-Use customers are in effect from May 1, 2023 until October 31, 2023. The prices remain unchanged....
News & Events
Anti-Scam Awareness – Don’t be afraid to say ‘No’ and Useful Information
The Ontario Energy Board (OEB), the energy regulator, has seen a 77% increase in the number of reported scam calls, including...
Time-of-Use versus Tiered Rates
If you’re a residential or small business customer that pays TOU electricity prices, you can choose to switch to Tiered prices....
What to Do If a Storm Causes Damage to Your Home
A winter snow-storm, an ice-storm, strong winds - these can cause damage to your home and create dangerous electrical hazards....
Ontario’s System-Wide Electricity Supply Mix: 2022 Data
Where did Ontario's 2022 electricity come from? Under O. Reg. 416/99 the Ministry of Energy is responsible for...
Wellington North Power Inc. receives approval to adjust our electricity distribution rates effective May 1, 2023
Electricity charges and services provided by Wellington North Power Inc. are regulated by the Ontario Energy Board, an...
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
Customer Survey Results
See what our customers said about Wellington North Power Inc. – their local hydro company.
From October 2019 to February 2020, Wellington North Power Inc. invited Residential, Small Business and Industrial & Commercial customers to complete a survey about your local hydro company.
Thank you to all customers who participated in this customer survey – we value your input and feedback.
Your feedback has assisted Wellington North Power in determining the levels of spending and investment in equipment, infrastructure and the services provided as we finalize our business plans for the 5-year period of 2021 to 2025.
We were planning to invite customers to local community meetings in May 2020 to present the results of the Customer Survey; however due to the COVID-19 pandemic and guidelines of Public Health, this was not possible.
We still want to share the survey results with our customers so please click on the secure link below to view the feedback we received:
Click here to review Customer Survey Results