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How to Avoid Disconnection

Helping You Stay Connected
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Want to avoid being disconnected? Wellington North Power is here to help you:

  • Sign up for Pre-Authorized Payment to never miss a payment.
  • Not able to pay before the Due Date? Contact us to dicuss setting up a payment arrangement.
  • Apply for financial support through the Ontario Electricity Support Program or the Low-Income Energy Assistance Program.
  • Become more energy efficient.

By taking action, you will avoid late payment fees and/or disconnection charges.

Registering for Customer|Connect

Residential and Small Business customers of Wellington North Power Inc. can view their accounts online and receive e-mail notification when the latest hydro bill is available by registering for the Customer|Connect software.

How:

  • Access from a personal computer or phone at no cost to you – any time day or night!

Why:

  • To better manage your hydro account, view your daily, weekly, monthly energy consumption right up until the previous day’s consumption.
  • Receive monthly e-mails notifying your latest bill is ready for you to review and download.

Benefits:

  • Set consumption thresholds and receive email alerts when your usage reach that level.
  • View payment history, energy consumption history, account balance and compare bills.
  • No more paper bills.
  • Safe and secure password log-in required to access your account.

See your electricity usage:

See your electricity usage

Follow the steps below to register for Customer|Connect

Register for Customer|Connect:

To register for Customer|Connect, you will need your meter number at your service address:

  • Current customer of Wellington North Power? Your meter number will be printed on your hydro bill (printed as WN followed by 4 numbers). Please follow the steps below to register.
  • New customer of Wellington North Power? For security reasons, you can only register for Customer|Connect once you have received your 1st paper bill. Once you have your 1st bill, please follow the steps below to register.

 

Register for Customer|Connect by following the instructions below:

  1. Click on “Customer|Connect” and follow the link (Flash Player required & not available on products currently).
  2. Click on “Register” the first time you log into Customer|Connect. Fill in the blanks.
    customer connect registration
  3. You will receive an email with a link in it. Click the link which will bring you to the login screen. Type in your “Username” and “Password” and click “Log In”.
  4. Once in click on the Reports tab, then Electric Consumption
    (D = Daily; W = Weekly; M = Monthly, B = Bill Range).
  5. Tour around the Dashboard, Reports, Library.
  6. Register for E-Bill notification to receive an e-mail advising your latest monthly hydro bill is available for you to review and download.

Questions?

Please call us at 519-323-1710 or e-mail customerservice@wellingtonnorthpower.com