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Power Outages

If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:

519-323-1710
___________

We're available 24 hours a day.

If you're having a life-threatening emergency, call 911.

Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911

COVID-19 Energy Assistance Program (CEAP)

COVID-19 Energy Assistance Program (CEAP)

COVID-19 Energy Assistance Program (CEAP) is a new program from the Government, launched on July 13, 2020. CEAP is a time-limited program providing a one-time on-bill credit to electricity and natural gas consumers experiencing hardships as a result of the COVID-19...

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Time-of-Use versus Tiered Rates

If you’re a residential or small business customer that pays TOU electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. If you want to continue paying TOU prices, no action is required. To switch from TOU to Tiered prices, you must...

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Ontario Electricity Support Program

Ontario Electricity Support Program

The Ontario Electricity Support Program helps reduce electricity bills for low-income households with a monthly on-bill credit. The amount of the credit will depend on how many people live in your house and your combined household income. Find out if you are eligible...

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