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Customer Satisfaction Survey
Your local hydro company, Wellington North Power, wants you to know that we are conducting a Customer Satisfaction Survey by...
Changes to Industrial & Commercial electricity costs Effective January 1, 2021
Ontario deferred a portion of Global Adjustment (GA) between April and June 2020 by limiting the Class B GA rate to $115/MWh for...
As the COVID-19 pandemic continues, Wellington North Power Inc. is committed to support our customers, community and to protect our employees and the public
To Our Valued Customers and Stakeholders: As the COVID-19 pandemic continues, Wellington North Power Inc. is committed to...
Ont. Electricity Rebate – Increase
The Ontario Electricity Rebate (OER) is for most households, farms, long-term care homes and small businesses. Eligible...
2021 Cost of Service application
Your local hydro company, Wellington North Power Inc. (WNP), is applying to the energy regulator, the Ontario Energy Board, to...
New electricity prices for Ontario households and small businesses
New electricity prices for Ontario households and small businesses have been released by the Ontario Energy Board. The new...
Power Outages
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
519-323-1710
___________
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
Customer Satisfaction Survey
Your local hydro company, Wellington North Power, wants you to know that we are conducting a Customer Satisfaction Survey by telephone from January to March 2021. You may receive a call from a company called ADVANIS on behalf of Wellington North Power. We want to...
Changes to Industrial & Commercial electricity costs Effective January 1, 2021
Ontario deferred a portion of Global Adjustment (GA) between April and June 2020 by limiting the Class B GA rate to $115/MWh for non-Regulated Price Plan (RPP) customers and providing proportionate reductions for Class A customers. Ontario has made amendments to O....
Support for Customers During the Province-wide Shutdown
The province-wide shutdown means that more people will be staying home or running their small businesses from home. The Ontario Government has taken steps to hold the price of electricity at 8.5 ¢/kWh for electricity used from January 1 until the end of the day on...
In response to the Provincial’s Lock-Down Order, Wellington North Power is closed to the general public and visitors until further notice.
To Our Valued Customers, Suppliers and Stakeholders; In response to the Provincial’s Lock-Down Order, Wellington North Power is closed to the general public and visitors until further notice. We will maintain our commitment to serving our community and customers...
Wellington North Power Inc. has applied to the Ontario Energy Board for approval to adjust our electricity distribution rates effective May 1, 2021
Electricity rates and services are regulated by the Ontario Energy Board, an independent provincial government agency 2021 Electricity Distribution Rate Application (OEB File #: EB:2020-0061) Wellington North Power Inc. has applied to the Ontario Energy Board for...
See how your local hydro company scored for Customer Focus, Operational Effectiveness, Public Policy and Financial Performance
Find out how your local hydro performed in 2019 - Read our annual Scorecard Wellington North Power Inc.’s 2019 Scorecard summarizes how we are performing each year against measures set by the energy regulator, the Ontario Energy Board. All electricity distributors in...
Customer Survey Results
See what our customers said about Wellington North Power Inc. - their local hydro company. From October 2019 to February 2020, Wellington North Power Inc. invited Residential, Small Business and Industrial & Commercial customers to complete a survey about your...
COVID-19 Energy Assistance Program for Small Business (CEAP-SB)
COVID-19 Energy Assistance Program for Small Business (CEAP-SB) is a new program from the Government, launched on August 31, 2020. CEAP-SB is a time-limited program providing a one-time on-bill credit to electricity and natural gas for small businesses or registered...
COVID-19 Energy Assistance Program (CEAP)
COVID-19 Energy Assistance Program (CEAP) is a new program from the Government, launched on July 13, 2020. CEAP is a time-limited program providing a one-time on-bill credit to electricity and natural gas consumers experiencing hardships as a result of the COVID-19...
Time-of-Use versus Tiered Rates
If you’re a residential or small business customer that pays TOU electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. If you want to continue paying TOU prices, no action is required. To switch from TOU to Tiered prices, you must...
New Ontario Electricity Support Program
The Ontario Electricity Support Program helps reduce electricity bills for low-income households with a monthly on-bill credit. The amount of the credit will depend on how many people live in your house and your combined household income. Find out if you are eligible...