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Customer Satisfaction Survey

Your local hydro company, Wellington North Power, wants you to know that we are conducting a Customer Satisfaction Survey by...

2021 Cost of Service application

Your local hydro company, Wellington North Power Inc. (WNP), is applying to the energy regulator, the Ontario Energy Board, to...

Power Outages

If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:

519-323-1710
___________

We're available 24 hours a day.

If you're having a life-threatening emergency, call 911.

Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911

Customer Satisfaction Survey

Your local hydro company, Wellington North Power, wants you to know that we are conducting a Customer Satisfaction Survey by telephone from January to March 2021. You may receive a call from a company called ADVANIS on behalf of Wellington North Power. We want to...

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Support for Customers During the Province-wide Shutdown

The province-wide shutdown means that more people will be staying home or running their small businesses from home. The Ontario Government has taken steps to hold the price of electricity at 8.5 ¢/kWh for electricity used from January 1 until the end of the day on...

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Customer Survey Results

See what our customers said about Wellington North Power Inc. - their local hydro company. From October 2019 to February 2020, Wellington North Power Inc. invited Residential, Small Business and Industrial & Commercial customers to complete a survey about your...

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COVID-19 Energy Assistance Program (CEAP)

COVID-19 Energy Assistance Program (CEAP)

COVID-19 Energy Assistance Program (CEAP) is a new program from the Government, launched on July 13, 2020. CEAP is a time-limited program providing a one-time on-bill credit to electricity and natural gas consumers experiencing hardships as a result of the COVID-19...

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Time-of-Use versus Tiered Rates

If you’re a residential or small business customer that pays TOU electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. If you want to continue paying TOU prices, no action is required. To switch from TOU to Tiered prices, you must...

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New Ontario Electricity Support Program

New Ontario Electricity Support Program

The Ontario Electricity Support Program helps reduce electricity bills for low-income households with a monthly on-bill credit. The amount of the credit will depend on how many people live in your house and your combined household income. Find out if you are eligible...

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