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Policies

The Policies referenced in our “Conditions of Service” are:

  • Security Deposit Policy
  • Billing and Payment Policy
  • Low Income Policy
  • Opening & Closing Accounbts Policy
  • Collection Policy
  • Disconnection/Reconnection Policy
  • Customer Complaint Process
  • Environmental Policy

These Policies were revised in April 2019 and can be reviewed by downloading the PDF document below.

Conditions of Service

Conditions of Service v8 R3 April 2019

Policies

2.01: Security Deposit Policy

2.02: Billing & Payment Policy

2.04: Low Income Policy

2.05: Opening & Closing Account Policy

2.06: Collection Policy

2.08 Disconnection / Reconnection Policy

2.10: Customer Complaint Process

6.04: Environmental Policy

Tier-TOU Customer Choice Policy

Privacy Policy