Customers
Policies
The Policies referenced in our “Conditions of Service” are:
- Security Deposit Policy
- Billing and Payment Policy
- Low Income Policy
- Opening & Closing Accounbts Policy
- Collection Policy
- Disconnection/Reconnection Policy
- Customer Complaint Process
- Environmental Policy
These Policies were revised in April 2019 and can be reviewed by downloading the PDF document below.
Conditions of Service
Conditions of Service v8 R3 April 2019
Policies
2.02: Billing & Payment Policy
2.05: Opening & Closing Account Policy
2.08 Disconnection / Reconnection Policy
2.10: Customer Complaint Process