Policies

Conditions of Service

Our Conditions of Service describe how we do business with our customers. 

You can review our Conditions of Service by clicking the link below:

Conditions of Service v9 November 2021

The Policies referenced in our “Conditions of Service” are listed below:

Policies

Click on the links below to review our Policies.

Privacy Policy

Tier-TOU Customer Choice Policy

2.01: Security Deposit Policy

2.02: Billing & Payment Policy

2.04: Low Income Policy

2.05: Opening & Closing Account Policy

2.06: Collection Policy

2.08 Disconnection / Reconnection Policy

2.10: Customer Complaint Process

6.04: Environmental Policy