Customers

  1. Home
  2.  » 
  3. Customers
  4.  » Tariff of Rates and Charges

Tariff of Rates and Charges

Effective and Implementation Date of May 1, 2021

This schedule supersedes and replaces all previously approved schedules of Rates, Charges and Loss Factors.

EB-2020-0061

Index


Application

The application of these rates and charges shall be in accordance with the Licence of the Distributor and any Code or Order of the Ontario Energy Board, and amendments thereto as approved by the Ontario Energy Board, which may be applicable to the administration of this schedule.

No rates and charges for the distribution of electricity and charges to meet the costs of any work or service done or furnished for the purpose of the distribution of electricity shall be made except as permitted by this schedule, unless required by the Distributor’s Licence or a Code or Order of the Ontario Energy Board, and amendments thereto as approved by the Ontario Energy Board, or as specified herein.

Unless specifically noted, this schedule does not contain any charges for the electricity commodity, be it under the Regulated Price Plan, a contract with a retailer or the wholesale market price, as applicable. In addition, the charges in the MONTHLY RATES AND CHARGES – Regulatory Component of this schedule do not apply to a customer that is an embedded wholesale market participant.

It should be noted that this schedule does not list any charges or assessments that are required by law to be invoiced by a distributor and that are not subject to Ontario EnergyBoard approval, such as the Debt Retirement Charge, the global Adjustment and the HST.

– back to top


Service Classifications

Residential

This classification refers to the supply of electrical energy to Customers residing in residential dwelling units. Energy is generally supplied as single phase, 3-wire, 60-Hertz, having a nominal voltage of 120/240 Volts. Further servicing details are available in the distributor’s Conditions of Service.

General Service Less Than 50 kW

This classification applies to customers in General Service buildings with a connected load less than 50 kW, and Town Houses and Condominiums that require centralized bulk metering. General Service buildings are defined as buildings that are used for purposes other than single-family dwellings. Further servicing details are available in the distributor’s Conditions of Service.

General Service 50 to 999 kW

This classification applies to a non residential account whose average monthly maximum demand used for billing purposes is equal to or greater than, or is forecast to be equal to or greater than, 50 kW but less than 1,000 kW. Further servicing details are available in the distributor’s Conditions of Service.

General Service 1,000 to 4,999 kW

This classification applies to a non residential account whose average monthly maximum demand used for billing purposes is equal to or greater than, or is forecast to be equal to or greater than, 1,000 kW but less than 5,000 kW. Further servicing details are available in the distributor’s Conditions of Service.

Unmetered Scattered Load

This classification applies to an account whose average monthly maximum demand is less than, or is forecast to be less than, 50 kW and the consumption is unmetered. Such connections include cable TV power packs, bus shelters, telephone booths, traffic lights, railway crossings, decorative street lighting, billboards, etc. The level of the consumption will be agreed to by the distributor and the customer, based on detailed manufacturer information/documentation with regard to electrical consumption of the unmetered load or periodic monitoring of actual consumption. Further servicing details are available in the distributor’s Conditions of Service.

Sentinel Lighting

This classification refers to accounts for unmetered lighting loads supplied to sentinel lights. Further servicing details are available in the distributor’s Conditions of Service.

Street Lighting

This classification refers to accounts for roadway lighting with a Municipality, Regional Municipality, and Ministry of Transportation. The consumptions for these customers will be based on the calculated connected load times the required lighting times established in the approved OEB street lighting load shape template. Further servicing details are available in the distributor’s Conditions of Service.

microFIT Generator

This classification applies to an electricity generation facility contracted under the Independent Electricity System Operation’s MicroFIT program and connected to the distributor’s distribution system. Further servicing details are available in the distributor’s Conditions of Service.

Monthly Rates and Charges

Residential - Delivery Component  
Monthly Service Charge$40.76
Rate Rider for Disposition of Group 2 Deferral/Variance Accounts (2021) - effective from until April 30, 2023$0.57
Smart Metering Entity charge - effective until December 31, 2022$0.57
Low Voltage Service Rate$/kWh0.0043
Rate Rider for Disposition of Deferral/Variance Accounts (2021) - effective until April 30, 2023$/kWh0.0010
Rate Rider for Disposition of Capacity Based Recovery Account (2021) - effective until April 30, 2023
- Applicable only for Class B Customers
$/kWh0.0001
Rate Rider for Disposition of Lost Revenue Adjustment Mechanism Variance Account (LRAMVA) (2021)
- effective until April 30, 2023
$/kWh0.0003
Rate Rider for Disposition of Global Adjustment Account (2021) - effective until April 30, 2023
- Applicable only for Non-RPP Customers
$/kWh(0.0005)
Retail Transmission Rate - Network Service Rate$/kWh0.0069
Retail Transmission Rate - Line and Transformation Connection Service Rate$/kWh0.0058

– back to top

Residential - Regulatory Component  
Wholesale Market Service Rate - not including CBR$/kWh0.0030
Capacity Based Recovery (CBR) - applicable to Class B Customers$/kWh0.0004
Rural or Remote Electricity Rate Protection Charge (RRRP)$/kWh0.0005
Standard Supply Service - Administrative charge (if applicable)$0.25

– back to top

General Service Less Than 50 kW - Delivery Component  
Monthly Service Charge$48.48
Smart Metering Entity charge - effective until December 31, 2022$0.57
Distribution Volumetric Rate$/kWh0.0199
Low Voltage Service Rate$/kWh0.0036
Rate Rider for Disposition of Deferral/Variance Accounts (2021) - effective until April 30, 2023$/kWh0.0011
Rate Rider for Disposition of Capacity Based Recovery Account (2021) - effective until April 30, 2023
- Applicable only for Class B Customers
$/kWh0.0001
Rate Rider for Disposition of Lost Revenue Adjustment Mechanism Variance Account (LRAMVA) (2021)
- effective until April 30, 2023
$/kWh0.0007
Rate Rider for Disposition of Global Adjustment Account (2021) - effective until April 30, 2023
- Applicable only for Non-RPP Customers
$/kWh(0.0005)
Retail Transmission Rate - Network Service Rate$/kWh0.0064
Retail Transmission Rate - Line and Transformation Connection Service Rate$/kWh0.0048

– back to top

General Service Less Than 50kW - Regulatory Component  
Wholesale Market Service Rate - not including CBR$/kWh0.0030
Capacity Based Recovery (CBR) - Applicable for Class B Customers$/kWh0.0004
Rural or Remote Electricity Rate Protection Charge (RRRP)$/kWh0.0005
Standard Supply Service - Administrative charge (if applicable)$0.25

– back to top

General Service 50 to 999 kW - Delivery Component  
Monthly Service Charge$289.38
Distribution Volumetric Rate$/kW3.3560
Low Voltage Service Rate$/kW1.3797
Rate Rider for Disposition of Deferral/Variance Accounts (2021) - effective until April 30, 2023$/kW0.5865
Rate Rider for Disposition of Capacity Based Recovery Account (2021) - effective until April 30, 2023
- Applicable only for Class B Customers
$/kW0.0216
Rate Rider for Disposition of Group 2 Deferral/Variance Accounts (2021) - effective until April 30, 2023$/kW(0.0787)
Rate Rider for Disposition of Lost Revenue Adjustment Mechanism Variance Account (LRAMVA) (2021)
- effective until April 30, 2023
$/kW(0.0359)
Rate Rider for Disposition of Global Adjustment Account (2021) - effective until April 30, 2023
- Applicable only for Non-RPP Customers
$/kW(0.0005)
Retail Transmission Rate - Network Service Rate$/kW2.6635
Retail Transmission Rate - Line and Transformation Connection Service Rate$/kW1.9617

– back to top

General Service 50 to 999 kW - Regulatory Component  
Wholesale Market Service Rate - not including CBR$/kWh0.0030
Capacity Based Recovery (CBR) - Applicable for Class B Customers$/kWh0.0004
Rural or Remote Electricity Rate Protection Charge (RRRP)$/kWh0.0005
Standard Supply Service - Administrative charge (if applicable)$0.25

– back to top

General Service 1,000 To 4,999 kW - Delivery Component  
Monthly Service Charge$2,365.10
Distribution Volumetric Rate$/kW3.7198
Low Voltage Service Rate$/kW1.5126
Rate Rider for Disposition of Deferral/Variance Accounts (2021) - effective until April 30, 2023$/kW0.6563
Rate Rider for Disposition of Group 2 Deferral/Variance Accounts (2021) - effective until April 30, 2023$/kW(0.0883)
Rate Rider for Disposition of Lost Revenue Adjustment Mechanism Variance Account (LRAMVA) (2021)
- effective until April 30, 2023
$/kW0.0743
Retail Transmission Rate - Network Service Rate$/kW2.8290
Retail Transmission Rate - Line and Transformation Connection Service Rate$/kW2.1507

– back to top

General Service 1,000 To 4,999 kW - Regulatory Component  
Wholesale Market Service Rate - not including CBR$/kWh0.0030
Capacity Based Recovery (CBR) - Applicable for Class B Customers$/kWh0.0004
Rural or Remote Electricity Rate Protection Charge (RRRP)$/kWh0.0005
Standard Supply Service - Administrative charge (if applicable)$0.25

– back to top

Unmetered Scattered Load - Delivery Component  
Monthly Service Charge (per connection)$23.18
Distribution Volumetric Rate$/kWh0.0109
Low Voltage Service Rate$/kWh0.0036
Rate Rider for Disposition of Deferral/Variance Accounts (2021) - effective until April 30, 2023$/kWh0.0011
Rate Rider for Disposition of Capacity Based Recovery Account (2021) - effective until April 30, 2023
- Applicable only for Class B Customers
$/kWh0.0001
Rate Rider for Disposition of Group 2 Deferral/Variance Accounts (2021) - effective until April 30, 2023$/kWh0.0009
Rate Rider for Disposition of Global Adjustment Account (2021) - effective until April 30, 2023
- Applicable only for Non-RPP Customers
$/kWh(0.0005)
Retail Transmission Rate - Network Service Rate$/kWh0.0064
Retail Transmission Rate - Line and Transformation Connection Service Rate$/kWh0.0048

– back to top

Unmetered Scattered Load - Regulatory Component  
Wholesale Market Service Rate - not including CBR$/kWh0.0030
Capacity Based Recovery (CBR) - Applicable for Class B Customers$/kWh0.0004
Rural or Remote Electricity Rate Protection Charge (RRRP)$/kWh0.0005
Standard Supply Service - Administrative charge (if applicable)$0.25

– back to top

Sentinel Lighting - Delivery Component  
Monthly Service Charge (per connection)$8.68
Distribution Volumetric Rate$/kW32.0758
Low Voltage Service Rate$/kW1.0890
Rate Rider for Disposition of Deferral/Variance Accounts (2021) - effective until April 30, 2023$/kW0.5099
Rate Rider for Disposition of Capacity Based Recovery Account (2021) - effective until April 30, 2023
- Applicable only for Class B Customers
$/kW0.0236
Rate Rider for Disposition of Group 2 Deferral/Variance Accounts (2021) - effective until April 30, 2023$/kW3.3733
Rate Rider for Disposition of Lost Revenue Adjustment Mechanism Variance Account (LRAMVA) (2021)
- effective until April 30, 2023
$/kW(0.1912)
Rate Rider for Disposition of Global Adjustment Account (2021) - effective until April 30, 2023
- Applicable only for Non-RPP Customers
$/kW(0.0005)
Retail Transmission Rate - Network Service Rate$/kW2.0187
Retail Transmission Rate - Line and Transformation Connection Service Rate$/kW1.5484

– back to top

Sentinel Lighting - Regulatory Component  
Wholesale Market Service Rate - not including CBR$/kWh0.0030
Capacity Based Recovery (CBR) - Applicable for Class B Customers$/kWh0.0004
Rural or Remote Electricity Rate Protection Charge (RRRP)$/kWh0.0005
Standard Supply Service - Administrative charge (if applicable)$0.25

– back to top

Street Lighting - Delivery Component  
Monthly Service Charge (per device)$3.55
Distribution Volumetric Rate$/kW3.9029
Low Voltage Service Rate$/kW1.0668
Rate Rider for Disposition of Deferral/Variance Accounts (2021) - effective until April 30, 2023$/kW0.8207
Rate Rider for Disposition of Capacity Based Recovery Account (2021) - effective until April 30, 2023
- Applicable only for Class B Customers
$/kW0.0239
Rate Rider for Disposition of Group 2 Deferral/Variance Accounts (2021) - effective until April 30, 2023$/kW(0.7594)
Rate Rider for Disposition of Lost Revenue Adjustment Mechanism Variance Account (LRAMVA) (2021)
- effective until April 30, 2023
$/kW21.1335
Rate Rider for Disposition of Global Adjustment Account (2021) - effective until April 30, 2023
- Applicable only for Non-RPP Customers
$/kW(0.0005)
Retail Transmission Rate - Network Service Rate$/kW2.0086
Retail Transmission Rate - Line and Transformation Connection Service Rate$/kW1.5168

– back to top

Street Lighting - Regulatory Component  
Wholesale Market Service Rate - not including CBR$/kWh0.0030
Capacity Based Recovery (CBR) - Applicable for Class B Customers$/kWh0.0004
Rural or Remote Electricity Rate Protection Charge (RRRP)$/kWh0.0005
Standard Supply Service - Administrative charge (if applicable)$0.25

– back to top

microFit Generator - Delivery Component  
Monthly Service Charge$16.33

– back to top

Allowances  
Transformer allowance for ownership - per kW of billing demand/month$/kW(0.60)
Primary metering allowance for transformer losses - applied to measured demand and energy%(1.00)

– back to top

Specific Service Charges - Customer Administration  
Notification charge$15.00
Account history$15.00
Returned cheque charge (plus bank charges)$15.00
Legal letter charge$15.00
Account set up charge/change of occupancy charge (plus credit agency costs if applicable)$30.00
Special meter reads$30.00
Meter dispute charge plus Measurement Canada fees (if meter found correct)$30.00

– back to top

Specific Service Charges - Non-Payment of Account  
Late payment - per month (effective annual rate 19.56% per annum or 0.04896% compounded daily rate)%1.50
Reconnection at meter - during regular hours$65.00
Reconnection at meter - after regular hours$185.00
Reconnection at pole - during regular hours$185.00
Reconnection at pole - after regular hours$415.00

– back to top

Specific Service Charges - Other  
Interval meter load management tool charge $/month$50.00
Service call - customer-owned equipment$30.00
Service call - customer-owned equipment - after regular hours$165.00
Temporary service - install & remove - overhead - no transformer$500.00
Specific charge for access to the power poles - $/pole/year (with the exception of wireless attachements)$44.50

– back to top

Retail Service Charges (if applicable)  
Retail Service Charges refer to services provided by a distributor to retailers or customers related to the supply of competitive electricity.
One-time charge, per retailer, to establish the service agreement between the distributor and the retailer$104.24
Monthly fixed charge, per retailer$41.70
Monthly variable charge, per customer, per retailer$/cust.1.04
Distributor-consolidated billing monthly charge, per customer, per retailer$/cust.0.62
Retailer-consolidated billing monthly credit, per customer, per retailer$/cust.(0.62)
Service transaction requests (STR)
Request fee, per request, applied to the requesting party$0.52
Processing fee, per request, applied to the requesting party$1.04
Request for customer information as outlined in Section 10.6.3 and Chapter 11 of the Retail Settlement Code directly to retailers and customers, if not delivered electronically through the Electronic Business Transaction (EBT) system, applied to the requesting party
Up to twice a year$No Charge
More than twice a year, per request - (plus incremental delivery costs)$4.17
Notice of Switch Letter Charge (as per OEB's Decision & Order EB-2015-0304)$2.08

– back to top

Loss Factors  
Total Loss Factor - Secondary Metered Customer< 5,000 kW1.0608
Total Loss Factor - Primary Metered Customer< 5,000 kW1.0502

– back to top

Ontario Electricity Support Program Recipients

In addition to the charges specified on the Residental Service Classification of tariff of rates and charges, the following credits are to be applied to eliglible residential customers.

Application

The application of the charges are in accordance with Distribution System Code (Section 9) and subsection 79.2(4) of the Ontario Energy Board Act, 1998.

The application of these charges shall be in accordance with the Licence of the Distributor and any Code or Order of the Ontario Energy Board, and amendments thereto as approved by the Ontario Energy Board, which may be applicable to the administration of this schedule.

In this class:

  • “Aboriginal person” includes a person who is a First Nations person, a Metis person or an Inuit person,
  • “account-holder” means a consumer who has an account with a distributor that falls within a residential-rate classification as specified in a rate order made by the Ontario Energy Board under section 78 of the Act, and who lives at the service address to which the account relates for at least six months in a year;
  • “electricity-intensive medical device” means an oxygen concentrator, a mechanical ventilator, or such other devise as may be specified by the Ontario Energy Board;
  • “household” means the account-holder and any other people living at the account-holder’s service address for at least six months in a year, including people other than the account-holder’s spouse, children or other relative;
  • “household income” means the combine annual after-tax income of all members of a household aged 16 or over;

– back to top

Monthly Rates and Charges

 

Class A – Sliding Scale for Typical Customer

  1. account-holders with a household income of between $39,001 and $48,000 living in a household of three persons; and
  2. account-holders with a household income of between $48,001 and $52,000 living in a household of five persons
▪ OESP credit:
$(35.00)

 

Class B – Sliding Scale for Typical Customer

  1. account-holders with a household income of between $28,001 and $39,000 living in a household of two persons;
  2. account-holders with a household income of between $39,001 and $48,000 living in a household of four persons; and
  3. account-holders with a household income of between $48,001 and $52,000 living in a household of six persons
▪ OESP credit:
$(40.00)

 

Class C- Sliding Scale for Typical Customer

  1. account-holders with a household income of $28,000 or less living in a household of one or two persons;
  2. account-holders with a household income of between $28,001 and $39,000 living in a household of three persons;
  3. account-holders with a household income of between $39,001 and $48,000 living in a household of five persons; and
  4. account-holders with a household income of between $48,001 and $52,000 living in a household of seven or more persons
▪ OESP credit:
$(45.00)

 

Class D – Sliding Scale for Typical Customer

  1. account-holders with a household income of $28,000 or less living in a household of three persons;
  2. account-holders with a household income of between $28,001 and $39,000 living in a household of four persons;
  3. account-holders with a household income of between $39,001 and $48,000 living in a household of six persons
▪ OESP Credit:
$(51.00)

 

Class E – Sliding Scale for Energy Intensive Customer*

  1. account-holders with a household income of between $39,001 and $48,000 living in a household of three persons;
  2. account-holders with a household income of between $48,001 and $52,000 living in a household of five persons
▪ OESP Credit:
$(52.00)

 

Class F – Sliding Scale for Typical Customer

  1. account-holders with a household income of $28,000 or less living in a household of four persons;
  2. account-holders with a household income of between $28,001 and $39,000 living in a household of five persons;
  3. account-holders with a household income of between $39,001 and $48,000 living in a household of seven or more persons;
▪ OESP Credit:
$(57.00)

 

Class G – Sliding Scale for Energy Intensive Customer*

  1. account-holders with a household income of between $28,001 and $39,000 living in a household of two persons;
  2. account-holders with a household income of between $39,001 and $48,000 living in a household of four persons;
  3. account-holders with a household income of between $48,001 and $52,000 living in a household of six persons
▪ OESP Credit:
$(60.00)

 

Class H – Sliding Scale for Typical Customer

  1. account-holders with a household income of $28,000 or less living in a household of five persons;
  2. account-holders with a household income of between $28,001 and $39,000 living in a household of six persons;
▪ OESP Credit:
$(63.00)

 

Class I – Sliding Scale for Energy Intensive Customer*

  1. account-holders with a household income of $28,000 or less living in a household of one or two persons;
  2. account-holders with a household income of between $28,001 and $39,000 living in a household of three persons;
  3. account-holders with a household income of between $39,001 and $48,000 living in a household of five persons;
  4. account-holders with a household income of between $48,001 and $52,000 living in a household of seven or more persons
▪ OESP Credit:
$(68.00)

 

Class J – Sliding Scale for Typical Customer

  1. account-holders with a household income of $28,000 or less living in a household of six or more persons;
  2. account-holders with a household income of between $28,001 and $39,000 living in a household of seven or more persons;

Class J – Sliding Scale for Energy Intensive Customer*

  1. account-holders with a household income of $28,000 or less living in a household of three persons;
  2. account-holders with a household income of between $28,001 and $39,000 living in a household of four persons;
  3. account-holders with a household income of between $39,001 and $48,000 living in a household of six persons
▪ OESP Credit:
$(75.00)

 

Class K  – Sliding Scale for Energy Intensive Customer*

  1. account-holders with a household income of $28,000 or less living in a household of four persons;
  2. account-holders with a household income of between $28,001 and $39,000 living in a household of five persons;
  3. account-holders with a household income of between $39,001 and $48,000 living in a household of seven or more persons
▪ OESP Credit:
$(83.00)

 

Class L  – Sliding Scale for Energy Intensive Customer*

  1. account-holders with a household income of $28,000 or less living in a household of five persons;
  2. account-holders with a household income of between $28,001 and $39,000 living in a household of six persons
▪ OESP Credit:
$(90.00)

 

Class M – Sliding Scale for Energy Intensive Customer*

  1. account-holders with a household income of $28,000 or less living in a household of six or more persons;
  2. account-holders with a household income of between $28,001 and $39,000 living in a household of seven or more persons
▪ OESP Credit:
$(113.00)

*Applications to households that are reliant on electric heat or electricity-intensive medical devices, as well as Indigenous households.