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Power Outages

If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:


We're available 24 hours a day.

If you're having a life-threatening emergency, call 911.

Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911

Power is personal – Choose the plan that’s right for you!

Mar 25, 2024

Customer Choice is an Ontario Energy Board (OEB) initiative that allows Regulated Price Plan (RPP) customers to choose their electricity price plan.

Residential and Small Business customers billed under the RPP can choose the electricity rate that best meets their energy needs and lifestyle.

There are 3 price plans to choose from:

  • Time-of-use prices.
  • Tiered prices.
  • New: Ultra-low overnight prices.

To learn more about these prices and help you to choose which one is best meets your energy needs and lifestyle click here.