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Power Outages
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
519-323-1710
___________
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
Summer Time-of-Use Hours & Summer Tiered Threshold effective from May 1, 2023
The Summer Hours for Time-of-Use customers are in effect from May 1, 2023 until October 31, 2023. The prices remain unchanged.
The Summer Threshold for Tiered customers are in effect from May 1, 2023 until October 31, 2023. The prices remain unchanged.
The Time-of-Use and Tiered Regulated Price Plan prices, as set by the Ontario Energy Board, are shown in the table below as well as the Summer hours and thresholds during which those prices apply:
| Summer TOU Prices | May 1, 2023 TOU prices |
|---|---|
| Off-Peak Weekdays 7 p.m. – 7 a.m., all day weekends and holidays | 7.4 ¢/kWh |
| Mid-Peak Weekdays 7 a.m. – 11 a.m. and 5 p.m. – 7 p.m. | 10.2 ¢/kWh |
| On-Peak Weekdays 11 a.m. – 5 p.m. | 15.1 ¢/kWh |
| Summer Tier Thresholds | May 1, 2023 Tiered prices |
|
|---|---|---|
| Tier 1 | Residential – first 600 kWh/month* Non-residential – first 750 kWh/month | 8.7 ¢/kWh |
| Tier 2 | Residential – for electricity used above 600 kWh/month* Non-residential – for electricity used above 750 kWh/month | 10.3 ¢/kWh |
| * Note Residential threshold decreased from 1,000 kWh (winter) to 600 kWh (summer) | ||
About TOU and Tiered Pricing under the RPP
RPP prices are set based on a forecast of how much it will cost to supply RPP customers with the electricity they are expected to use over the next 12 months. Any variance between forecast and actual costs, whether a surplus or shortfall, is factored into the next price-setting. Prices are going down due to a surplus that has accumulated.
TOU and Tiered prices are set so that both recover the same forecast average cost of supply for a typical customer.
If you’re a residential or small business customer, you can choose to switch between Time-of-Use (TOU) and Tiered prices:
– With TOU, the price you pay depends on when you use electricity.
– With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit is exceeded, a higher price applies.
More information can be found at Customer Choice or at the Ontario Energy Board’s website oeb.ca/choice
Ontario Electricity Rebate (OER)
The Ontario Electricity Rebate (OER) is an on-bill credit to eligible consumers including residential customers, small business and farms.
The Government of Ontario set the OER at 11.7% effective November 1, 2022 to ensure the average residential bill increase is held to about 2% annually.