Due to bad weather, Wellington North Power office will be closed on Monday, January 19, 2026 from 12:00 pm for the rest of the...
News & Events
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Electrical Safety Awareness Telephone / E-mail Survey (2026)
Wellington North Power Inc.is conducting an Electrical Safety Awareness Survey by telephone and e-mail starting January 12, 2026...
November 1, 2025: New Time-of-Use (TOU), Ultra-Low Overnight (ULO) and Tiered Prices. And on-bill OER credit to change.
Also, Winter TOU hours and the change in the Tier threshold for residential customers on Tiered pricing will take effect...
Wellington North Power Inc. applies to the Ontario Energy Board for approval to adjust electricity distribution rates effective May 1, 2026
Electricity rates and services are regulated by the Ontario Energy Board, an independent provincial government agency. 2026...
Electric Vehicle (EV) ChargeON Program
The Ontario government’s EV ChargeON program provides funding for the installation of public electric vehicle (EV) chargers in...
Postal Disruption…Be Prepared
On October 11, 2025, the Canada Union of Postal Workers (CUPW) moved to rolling strikes which will affect Canada Post’s...
Power Outages
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
519-323-1710
___________
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
Customer Satisfaction Survey
Your local hydro company, Wellington North Power Inc., is conducting a Customer Satisfaction Survey by telephone and e-mail from February to March 2025.
You may receive an e-mail or telephone call from a company called OraclePoll Research Ltd on behalf of Wellington North Power.
If you want to complete the survey by e-mail, please let the researcher know and you will be sent the questions in an e-mail from lisa@oraclepoll.com of Oraclepoll Research Ltd.
We want to assure our customers this survey is genuine and no personal identifying information is asked, provided or collected.
This survey is important to us. We appreciate you taking the time to answer the questions and for providing feedback about your local electricity distribution company. Thank you!
If you have any questions or concerns, please contact us at 519-323-1710 or e-mail customerservice@wellingtonnorthpower.com
All electricity distribution companies in Ontario are required to survey their customers to measure their level of satisfaction as mandated by the energy regulator, the Ontario Energy Board.