On September 25, 2025, the Canada Union of Postal Workers (CUPW) launched a national strike resulting in a shut down of Canada...
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See how your local hydro company performed in 2024 – our Scorecard is ready for you to read
Find out how your local hydro performed in 2024 - Read our annual Scorecard Wellington North Power Inc.’s 2024 Scorecard...
We’ve Updated our Conditions of Service
Our Conditions of Service describes how we do business with our customers. We've updated our Conditions of Service as a result...
Ontario’s System-Wide Electricity Supply Mix: 2024 Data
Where did Ontario's 2024 electricity come from? Under O. Reg. 416/99 the Ministry of Energy is responsible for...
Summer Time-of-Use Hours & Summer Tiered Threshold effective from May 1, 2025
On May 1, 2025, summer Time-of-Use (TOU) hours and the change in the Tiered threshold for residential customers under the OEB’s...
Check it out! You might qualify for the Ontario Electricity Support Program (OESP)
You could get a monthly, on-bill credit of $35 or more. The Government of Ontario has changed the eligibility for the Ontario...
Power Outages
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
519-323-1710
___________
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
Ont. Electricity Rebate – Increase
The Ontario Electricity Rebate (OER) is for most households, farms, long-term care homes and small businesses. Eligible consumers automatically receive the rebate, which appears on bills as a separate line item. Starting November 1, 2020, the OER will provide eligible consumers with a 33.2% rebate from the province on the subtotal of their electricity bill.
Multi-unit complex consumers that are currently receiving the OER under the grandfathering regulatory provisions will now continue to receive the rebate until April 30, 2021. Multi-unit complex consumers that have been grandfathered include those that were previously receiving the 8% Ontario Rebate for Electricity Consumers as of October 22, 2020 but are not eligible for the OER, if they met requirements to provide notice to their utility before February 1, 2020. The grandfathering period was previously slated to end on October 31, 2020.