With ongoing negotiations between Canada Post and its workers, regular mail service could be interrupted and you may not receive...
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Where did Ontario's 2024 electricity come from? Under O. Reg. 416/99 the Ministry of Energy is responsible for...
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MyWNP – A Self-Service Portal for Our Customers
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Power Outages
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
519-323-1710
___________
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
Introducing the new MyWNP Account Portal
On Thursday July 25, 2024, we launched “MyWNP Account Portal” – an on-line portal providing you with flexibility and convenience to view your bills, review your usage, make updates to your account information, switch your price plan and much more! MyWNP will replace CustomerConnect.
For CustomerConnect users, you will have received an email from us with instructions to reset your password to gain access to your account in the new portal.
Here are some important items to note:
- Please remove any bookmarks that link to the CustomerConnect login page and/or web pages within your account.
- You will no longer have the option to use a ‘username’ to login; instead, please use the email associated with your account.
- Preferences for paperless billing or pre-authorized payments will not be affected. Simply log in to view your bill.
- MyWNP is Green Button compliant. You can download energy usage data into an XML file.
If you have any questions, please contact Customer Service at customerservice@wellingtonnorthpower.com or call us at 519-323-1710 (Monday to Friday, 8:30 AM to 4:30 PM).