Your local hydro company, Wellington North Power Inc., is conducting a Customer Satisfaction Survey by telephone and e-mail from...
News & Events
More News
Postal Delays – Be Prepared
Canada Post to restart operations on December 17, 2024. Expect delivery delays of mail and parcels through the remainder of 2024...
MyWNP – A Self-Service Portal for Our Customers
“MyWNP” is Wellington North Power Inc.'s on-line portal for our customers to view your bills, select paperless billing, review...
Postal Strike… Be Prepared
The Canadian Union of Postal Workers has announced a postal strike effective Friday, November 15th. We encourage you to prepare...
November 1, 2024 – New Time-of-Use (TOU), Ultra-Low Overnight (ULO) and Tiered prices. And on-bill OER credit to reduce.
Also, Winter TOU hours and the change in the Tier threshold for residential customers on Tiered pricing will take effect...
Wellington North Power Inc. applies to the Ontario Energy Board for approval to adjust our electricity distribution rates effective May 1, 2025
Electricity rates and services are regulated by the Ontario Energy Board, an independent provincial government agency. 2025...
Power Outages
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
519-323-1710
___________
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
Introducing the new MyWNP Account Portal
On Thursday July 25, 2024, we launched “MyWNP Account Portal” – an on-line portal providing you with flexibility and convenience to view your bills, review your usage, make updates to your account information, switch your price plan and much more! MyWNP will replace CustomerConnect.
For CustomerConnect users, you will have received an email from us with instructions to reset your password to gain access to your account in the new portal.
Here are some important items to note:
- Please remove any bookmarks that link to the CustomerConnect login page and/or web pages within your account.
- You will no longer have the option to use a ‘username’ to login; instead, please use the email associated with your account.
- Preferences for paperless billing or pre-authorized payments will not be affected. Simply log in to view your bill.
- MyWNP is Green Button compliant. You can download energy usage data into an XML file.
If you have any questions, please contact Customer Service at customerservice@wellingtonnorthpower.com or call us at 519-323-1710 (Monday to Friday, 8:30 AM to 4:30 PM).