Also, Winter TOU hours and the change in the Tier threshold for residential customers on Tiered pricing will take effect...
News & Events
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Wellington North Power Inc. applies to the Ontario Energy Board for approval to adjust electricity distribution rates effective May 1, 2027
Electricity rates and services are regulated by the Ontario Energy Board, an independent provincial government agency. 2027...
See how your local hydro company performed in 2025 – our Scorecard is ready for you to read
Find out how your local hydro performed in 2025 - Read our annual Scorecard Wellington North Power Inc.’s 2025 Scorecard...
Summer Time-of-Use Hours & Summer Tiered Threshold effective from May 1, 2026
On May 1, 2026, summer Time-of-Use (TOU) hours and the change in the Tiered threshold for residential customers under the OEB’s...
Power is personal – Choose the plan that’s right for you!
Customer Choice is an Ontario Energy Board (OEB) initiative that allows Regulated Price Plan (RPP) customers to choose their...
Check it out! You might qualify for the Ontario Electricity Support Program (OESP)
You could get a monthly, on-bill credit of $35 or more. The Government of Ontario has changed the eligibility for the Ontario...
Power Outages
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
519-323-1710
___________
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
Introducing the new MyWNP Account Portal
On Thursday July 25, 2024, we launched “MyWNP Account Portal” – an on-line portal providing you with flexibility and convenience to view your bills, review your usage, make updates to your account information, switch your price plan and much more! MyWNP will replace CustomerConnect.
For CustomerConnect users, you will have received an email from us with instructions to reset your password to gain access to your account in the new portal.
Here are some important items to note:
- Please remove any bookmarks that link to the CustomerConnect login page and/or web pages within your account.
- You will no longer have the option to use a ‘username’ to login; instead, please use the email associated with your account.
- Preferences for paperless billing or pre-authorized payments will not be affected. Simply log in to view your bill.
- MyWNP is Green Button compliant. You can download energy usage data into an XML file.
If you have any questions, please contact Customer Service at customerservice@wellingtonnorthpower.com or call us at 519-323-1710 (Monday to Friday, 8:30 AM to 4:30 PM).