Also, Winter TOU hours and the change in the Tier threshold for residential customers on Tiered pricing will take effect...
News & Events
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MyWNP – A Self-Service Portal for Our Customers
“MyWNP” is Wellington North Power Inc.'s on-line portal for our customers to view your bills, select paperless billing, review...
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The Ontario Energy Board (OEB), the energy regulator, has seen a 77% increase in the number of reported scam calls, including...
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A winter snow-storm, an ice-storm, strong winds - these can cause damage to your home and create dangerous electrical hazards....
Office Closed January 19, 2026 from 12:00pm
Due to bad weather, Wellington North Power office will be closed on Monday, January 19, 2026 from 12:00 pm for the rest of the...
Electrical Safety Awareness Telephone / E-mail Survey (2026)
Wellington North Power Inc.is conducting an Electrical Safety Awareness Survey by telephone and e-mail starting January 12, 2026...
Power Outages
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
519-323-1710
___________
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
Introducing the new MyWNP Account Portal
On Thursday July 25, 2024, we launched “MyWNP Account Portal” – an on-line portal providing you with flexibility and convenience to view your bills, review your usage, make updates to your account information, switch your price plan and much more! MyWNP will replace CustomerConnect.
For CustomerConnect users, you will have received an email from us with instructions to reset your password to gain access to your account in the new portal.
Here are some important items to note:
- Please remove any bookmarks that link to the CustomerConnect login page and/or web pages within your account.
- You will no longer have the option to use a ‘username’ to login; instead, please use the email associated with your account.
- Preferences for paperless billing or pre-authorized payments will not be affected. Simply log in to view your bill.
- MyWNP is Green Button compliant. You can download energy usage data into an XML file.
If you have any questions, please contact Customer Service at customerservice@wellingtonnorthpower.com or call us at 519-323-1710 (Monday to Friday, 8:30 AM to 4:30 PM).