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Customer Satisfaction Survey

Your local hydro company, Wellington North Power, is conducting a Customer Satisfaction Survey by telephone from January to...

Power Outages

If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:


We're available 24 hours a day.

If you're having a life-threatening emergency, call 911.

Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911

Time-of-Use versus Tiered Rates

Apr 15, 2023

If you’re a residential or small business customer that pays TOU electricity prices, you can choose to switch to Tiered prices.

If you want to continue paying TOU prices, no action is required.

To switch from TOU to Tiered prices, you must notify Wellington North Power Inc. by completing an election form.
There is no deadline – you can ask to switch at any time.

Click here for more information and download an Election Form.

Visit the OEB’s website to estimate your monthly bill.