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Time-of-Use versus Tiered Rates

If you’re a residential or small business customer that pays TOU electricity prices, you can choose to switch to Tiered prices....

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If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:


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If you're having a life-threatening emergency, call 911.

Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911

COVID-19 Energy Assistance Program for Small Business (CEAP-SB)

Mar 17, 2021

COVID-19 Energy Assistance Program for Small Business (CEAP-SB) is a new program from the Government, launched on August 31, 2020.

CEAP-SB is a time-limited program providing a one-time on-bill credit to electricity and natural gas for small businesses or registered charities experiencing hardships as a result of the COVID-19 pandemic.

SCAMS: We are aware of a number of COVID-19 Energy Assistance Programs (CEAP) Scams. If in doubt, please call us at 519-323-1710.

One-time Credit:

Eligible customers can receive a one-time credit of $1,500 applied to their hydro bill.

For more information can be found on our website – click the link below:

CEAP-SB Frequently Asked Questions

Or visit the Ontario Energy Board’s website:

Download an application form today.