Summer Time-of-Use (TOU) periods and Tiered pricing thresholds take effect from May 1, 2022 to October 31, 2022. Note: TOU &...
News & Events
More News
Low-income Energy Assistance Program (LEAP) – Emergency Financial Assistance
Temporary Changes to Screening Guidelines for LEAP for 2022 Questions & Answers Background: On January 10, 2022, to further...
Electricity Prices (TOU & Tiered Prices) and Ont. Electricity Rebate – Effective from Nov 2021
The Ontario Energy Board (OEB) has announced that electricity prices for households and small businesses will not change as of...
Ontario Energy Board Approves Wellington North Power electricity distribution rates effective May 1, 2022
2022 Electricity Distribution Rate Application (OEB File #: EB:2021-0064) On March 24, 2022, the energy regulator, the Ontario...
Electricity prices return to the rates in place prior to the relief period
Effective from Feb 8 2022, electricity prices for Residential & and Small Businesses return to the rates in place prior to...
Off-peak rates all day from January 18 – February 7, 2022
The Ontario government has set electricity rates at the off-peak rate of 8.2¢/kWh, 24 hours per day from January 18 – February...
Power Outages
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
519-323-1710
___________
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
COVID-19 Energy Assistance Program for Small Business (CEAP-SB)
COVID-19 Energy Assistance Program for Small Business (CEAP-SB) is a new program from the Government, launched on August 31, 2020.
CEAP-SB is a time-limited program providing a one-time on-bill credit to electricity and natural gas for small businesses or registered charities experiencing hardships as a result of the COVID-19 pandemic.
SCAMS: We are aware of a number of COVID-19 Energy Assistance Programs (CEAP) Scams. If in doubt, please call us at 519-323-1710.
One-time Credit:
Eligible customers can receive a one-time credit of $1,500 applied to their hydro bill.
For more information can be found on our website – click the link below:
CEAP-SB Frequently Asked Questions
Or visit the Ontario Energy Board’s website: https://www.oeb.ca/rates-and-your-bill