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Time-of-Use versus Tiered Rates

If you’re a residential or small business customer that pays TOU electricity prices, you can choose to switch to Tiered prices....

Power Outages

If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:

519-323-1710
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We're available 24 hours a day.

If you're having a life-threatening emergency, call 911.

Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911

COVID-19 Energy Assistance Program for Small Business (CEAP-SB)

Mar 17, 2021

COVID-19 Energy Assistance Program for Small Business (CEAP-SB) is a new program from the Government, launched on August 31, 2020.

CEAP-SB is a time-limited program providing a one-time on-bill credit to electricity and natural gas for small businesses or registered charities experiencing hardships as a result of the COVID-19 pandemic.

SCAMS: We are aware of a number of COVID-19 Energy Assistance Programs (CEAP) Scams. If in doubt, please call us at 519-323-1710.

One-time Credit:

Eligible customers can receive a one-time credit of $1,500 applied to their hydro bill.

For more information can be found on our website – click the link below:

CEAP-SB Frequently Asked Questions

Or visit the Ontario Energy Board’s website: https://www.oeb.ca/rates-and-your-bill

Download an application form today.