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Power Outages
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
519-323-1710
___________
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
Time-of-Use and Tiered Pricing Resumes February 23, 2021
Beginning February 23, 2021, residential and small business customers will resume paying Time-of-Use (TOU) and Tiered pricing under the Regulated Price Plan (RPP) at prices that were set by the Ontario Energy Board (OEB) on December 15, 2020.
Since January 1, 2021, RPP customers have been paying a fixed electricity price of 8.5 ¢/kWh regardless of the time of day or the total volume consumed. This fixed pricing was mandated by the Government of Ontario and expired at the end of the day on February 22, 2021.
The RPP TOU prices that apply starting February 23, 2021, are:
Winter TOU Price Periods | Prices |
Off-Peak | 8.5¢/kWh |
(Weekdays 7 p.m. – 7 a.m., all day weekends and holidays) | |
Mid-Peak | 11.9¢/kWh |
(Weekdays 11 a.m. – 5 p.m.) | |
On-Peak | 17.6¢/kWh |
(Weekdays 7 a.m. – 11 a.m. and 5 p.m. – 7 p.m.) |
The RPP Tiered prices that apply starting February 23, 2021, are:
Winter Tier Thresholds | Prices | |
Tier 1 | Residential – first 1,000 kWh/month | 10.1¢/kWh |
Non-residential – first 750 kWh/month | ||
Tier 2 | Residential – for electricity used above 1,000 kWh/month | 11.8¢/kWh |
Non-residential – for electricity used above 750 kWh/month |
For more information, visit the OEB’s website: OEB newsroom