Electricity rates and services are regulated by the Ontario Energy Board, an independent provincial government agency. 2026...
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We’ve Updated our Conditions of Service
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Power Outages
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
519-323-1710
___________
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
Support for Customers During the Province-wide Shutdown
The province-wide shutdown means that more people will be staying home or running their small businesses from home.
The Ontario Government has taken steps to hold the price of electricity at 8.5 ¢/kWh for electricity used from January 1 until the end of the day on January 28, 2021.
Residential, small business and farm customers on Time-of-Use and Tiered price plans set under the Ontario Energy Board’s Regulated Price Plan will pay that fixed price. So, no matter what time of day you use your electricity, or how much you use, the fixed price will apply.
The price change will happen automatically. No customer action is required.
For more information, visit oeb.ca