Electricity rates and services are regulated by the Ontario Energy Board, an independent provincial government agency. 2026...
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Electric Vehicle (EV) ChargeON Program
The Ontario government’s EV ChargeON program provides funding for the installation of public electric vehicle (EV) chargers in...
Postal Disruption…Be Prepared
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We’ve Updated our Conditions of Service
Our Conditions of Service describes how we do business with our customers. We've updated our Conditions of Service as a result...
Customer Satisfaction Survey
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Postal Delays – Be Prepared
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Power Outages
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
519-323-1710
___________
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
Summer Time-of-Use periods and Summer Tiered thresholds effective from May 1, 2022
Summer Time-of-Use (TOU) periods and Tiered pricing thresholds take effect from May 1, 2022 to October 31, 2022.
Note: TOU & Tiered electricity prices did not change.
If you’re a residential or small business customer, you can choose to switch between Time-of-Use (TOU) and Tiered prices.
- With TOU, the price you pay depends on when you use electricity.
- With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit is exceeded, a higher price applies.
More information can be found at Customer Choice or at the Ontario Energy Board’s website oeb.ca/choice