Temporary Changes to Screening Guidelines for LEAP for 2022 Questions & Answers Background: On January 10, 2022, to further...
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Electricity Prices (TOU & Tiered Prices) and Ont. Electricity Rebate – Effective from Nov 2021
The Ontario Energy Board (OEB) has announced that electricity prices for households and small businesses will not change as of...
Ontario Energy Board Approves Wellington North Power electricity distribution rates effective May 1, 2022
2022 Electricity Distribution Rate Application (OEB File #: EB:2021-0064) On March 24, 2022, the energy regulator, the Ontario...
Electricity prices return to the rates in place prior to the relief period
Effective from Feb 8 2022, electricity prices for Residential & and Small Businesses return to the rates in place prior to...
Off-peak rates all day from January 18 – February 7, 2022
The Ontario government has set electricity rates at the off-peak rate of 8.2¢/kWh, 24 hours per day from January 18 – February...
Businesses: Get help with COVID-19 costs – Ontario Business Costs Rebate Program: Available until March 14, 2022
The Ontario Business Costs Rebate Program provides support for fixed property tax and energy costs to businesses that are most...
Power Outages
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
519-323-1710
___________
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
Summer Time-of-Use periods and Summer Tiered thresholds effective from May 1, 2022
Summer Time-of-Use (TOU) periods and Tiered pricing thresholds take effect from May 1, 2022 to October 31, 2022.
Note: TOU & Tiered electricity prices did not change.
If you’re a residential or small business customer, you can choose to switch between Time-of-Use (TOU) and Tiered prices.
- With TOU, the price you pay depends on when you use electricity.
- With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit is exceeded, a higher price applies.
More information can be found at Customer Choice or at the Ontario Energy Board’s website oeb.ca/choice