General inquiries
Monday - Friday 8:30-4:30
Outages/After Hours
Servicing urban areas of Arthur, Holstein & Mount Forest


The Policies referenced in our "Conditions of Service" are: 

  • Security Deposit Policy
  • Billing and Payment Policy
  • Low Income Policy
  • Opening & Closing Accounbts Policy
  • Collection Policy
  • Disconnection/Reconnection Policy
  • Customer Complaint Process
  • Environmental Policy

These Policies were revised in April 2019 and can be reviewed by downloading the PDF document below.

Conditions of Service


Customer Connect
Make A Payment
News & Events

Electrical Safety Authority Ontario Energy Board Independent Electricity System Operator Cornerstone Hydro Electric Concepts Township of Wellington North Township of Southgate ESA Contractor