General inquiries
519-323-1710
Monday - Friday 8:30-4:30
Outages/After Hours
519-323-1710
 
Servicing urban areas of Arthur, Holstein & Mount Forest

Policies

The Policies referenced in our "Conditions of Service" are: 

  • Security Deposit Policy
  • Billing and Payment Policy
  • Low Income Policy
  • Opening & Closing Accounbts Policy
  • Collection Policy
  • Disconnection/Reconnection Policy
  • Customer Complaint Process
  • Environmental Policy

These Policies were revised in April 2019 and can be reviewed by downloading the PDF document below.

Conditions of Service

Policies

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