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If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
Off-peak rates all day from January 18 – February 7, 2022
The Ontario government has set electricity rates at the off-peak rate of 8.2¢/kWh, 24 hours per day from January 18 – February 7, 2022.
Households, farms and small businesses will receive this off-peak rate automatically, whether they normally pay time-of-use or tiered rates.
This period of time was selected to reflect the province’s Modified Step Two of the Roadmap to Reopen. At the conclusion of this period, at end of day on February 7, regular RPP rates will be back in effect.
Read the news release at: Off-Peak Rate News Release
Q1. When does the round-the-clock off-peak rate come into effect?
The off-peak rate of 8.2 cents will start at 12:01 am on January 18, 2022 and be in place for 21 days, until end of day February 7.
Q2. I just switched from Time-Of-Use rates to tiered pricing. How does that affect me?
All residential, small business and farm customers, known as Regulated Price Plan (RPP) customers, will receive the off-peak rate. This includes everyone on either time-of-use or tiered rates.
Q3. I’m having a hard time paying my bills, even with the off-peak rates. What can I do?
For households that are struggling to pay their bills, there are several support programs. Details on these programs can be found at Yourelectricitybill.
Q4. What happens at the end of 21 days?
The off-peak price of 8.2 cents/kWh is set to be in place for 21 days, starting January 18. When this program expires, you will automatically switch back to whichever type of billing you had before – either Time-Of-Use (TOU) or tiered. TOU customers will still have the option of applying to their LDC to switch to tiered rates.