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News & Events
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If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
New Time of Use & Tiered Electricity Prices from November 1, 2022
The Ontario Energy Board (OEB) has announced that electricity prices for households and small businesses will change as of November 1, 2022 under the Regulated Price Plan (RPP). The winter Time-of-Use (TOU) hours and the change in the Tier threshold for residential and small businesses customers on Tiered pricing will take effect November 1 2022.
Also effective November 1, 2022 the government’s Ontario Electricity Rebate (OER) will change to 11.7% (from 17.0%). The OER is a pre-tax on-the-bill credit that appears at the bottom of electricity bills.
The Regulated Price Plan prices set by the OEB for November 1, 2022 are shown in the table below as well as the hours during which those prices apply:
|Winter TOU Prices||November 1, 2022 TOU prices|
(Weekdays 7 p.m. – 7 a.m., all day weekends and holidays)
(Weekdays 11 a.m. – 5 p.m.)
(Weekdays 7 a.m. – 11 a.m. and 5 p.m. – 7 p.m.)
|Winter Tier Thresholds||November 1, 2022
|Tier 1||Residential – first 1,000 kWh/month*|
Non-residential – first 750 kWh/month
|Tier 2||Residential – for electricity used above 1,000 kWh/month*|
Non-residential – for electricity used above 750 kWh/month
|* Note Residential threshold increased from 600 kWh (summer) to 1,000 kWh (winter)|
Ontario Electricity Rebate (OER)
The Ontario Electricity Rebate (OER) is an on-bill credit to eligible consumers including residential customers, small business and farms.
The Government of Ontario has announced the OER will be changing from 17.0% to 11.7% effective November 1, 2022 to ensure the average residential bill increase is held to about 2% annually.
About TOU and Tiered Pricing under the RPP
RPP prices are set based on a forecast of how much it will cost to supply RPP customers with the electricity they are expected to use over the next 12 months. Any variance between forecast and actual costs, whether a surplus or shortfall, is factored into the next price-setting. Prices are going down due to a surplus that has accumulated.
TOU and Tiered prices are set so that both recover the same forecast average cost of supply for a typical customer.
If you’re a residential or small business customer, you can choose to switch between Time-of-Use (TOU) and Tiered prices:
– With TOU, the price you pay depends on when you use electricity.
– With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit is exceeded, a higher price applies.