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CEAP Application Form

COVID-19 Energy Assistance Program (CEAP)

COVID-19 Energy Assistance Program (CEAP) is a new program from the Government, launched on July 13, 2020.  CEAP is a specific, time-limited program to provide a one-time, on-bill credit to electricity and natural gas consumers who have experienced hardships as a result of the COVID-19 pandemic.

One-time Credit:
Eligible customers can receive a one-time credit of $750 applied to their hydro bill.

If you previously received funding under this program and are reapplying based on overdue amounts still owing, you may qualify for additional funding up to a total combined maximum credit of $750.


CEAP is available to residential customers served by a utility, including residential customers that have a contract with an electricity retailer.

You are eligible for this program if you meet all of the following criteria:

  1. As of the date you are applying, you have overdue amounts on your electricity bill(s) incurred since March 17, 2020, the date of the initial Provincial Declaration of Emergency.
  2. The account holder has provided a complete Application Form.

If you are not eligible for CEAP, you may still be eligible for lower-income energy support programs. Please visit the Ontario Energy Board’s website for more information. You may also contact your utility for information on entering into an Arrears Payment Agreement.

    How to Apply:
    To apply for this credit, you need to complete and submit a CEAP Application Form.

    Contact us by:
    E-mail:  customerservice@wellingtonnorthpower.com
    Call:      519-323-1710

    Please note: This program is being provided by and funded by the Government of Ontario, not Wellington North Power Inc.