General inquiries
519-323-1710
Monday - Friday 8:30-4:30
Outages/After Hours
519-323-1710
 
Servicing urban areas of Arthur, Holstein & Mount Forest

Customer Survey Results

Customer Survey Results

Introduction:
From October 2019 to February 2020, Wellington North Power Inc. invited Residential, Small Business and Industrial & Commercial customers to complete a survey about your local hydro company. The survey asked questions concerning the services offered by the utility, power outages, investment priorities and electricity rates.
Thank you to all customers who participated in this customer survey – we value your input and feedback.

Purpose:
Your feedback has assisted Wellington North Power in determining the levels of spending and investment in equipment, infrastructure and the services provided as we finalize our business plans for the 5-year period of 2021 to 2025.

Survey Results:
We were planning to invite customers to local community meetings in May 2020 to present the results of the Customer Survey; however due to the COVID-19 pandemic and guidelines of Public Health, this was not possible.
We still want to share the survey results with our customers so we have posted them on our website - please click on the secure link below to view the results:

Residential Survey Results 

- Small Business Survey Results

Industrial & Commercial Survey Results

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Electrical Safety Authority Ontario Energy Board Independent Electricity System Operator Cornerstone Hydro Electric Concepts Township of Wellington North Township of Southgate ESA Contractor