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Time-of-Use versus Tiered Rates

If you’re a residential or small business customer that pays TOU electricity prices, you can choose to switch to Tiered prices....

Power Outages

If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:


We're available 24 hours a day.

If you're having a life-threatening emergency, call 911.

Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911

Customer Satisfaction Survey

Jan 4, 2023

Your local hydro company, Wellington North Power, is conducting a Customer Satisfaction Survey by telephone from January to March 2023.
You may receive a call from a company called ADVANIS on behalf of Wellington North Power.  We want to assure you this telephone survey is genuine.

This survey is important to us and we encourage you to participate and share your thoughts. If you have any questions, please contact us at 519-323-1710 or e-mail

All electricity distribution companies in Ontario are required to survey their customers to measure their level of satisfaction as mandated by the energy regulator, the Ontario Energy Board.