With ongoing negotiations between Canada Post and its workers, regular mail service could be interrupted and you may not receive...
News & Events
More News
Ontario’s System-Wide Electricity Supply Mix: 2024 Data
Where did Ontario's 2024 electricity come from? Under O. Reg. 416/99 the Ministry of Energy is responsible for...
Summer Time-of-Use Hours & Summer Tiered Threshold effective from May 1, 2025
On May 1, 2025, summer Time-of-Use (TOU) hours and the change in the Tiered threshold for residential customers under the OEB’s...
Check it out! You might qualify for the Ontario Electricity Support Program (OESP)
You could get a monthly, on-bill credit of $35 or more. The Government of Ontario has changed the eligibility for the Ontario...
MyWNP – A Self-Service Portal for Our Customers
“MyWNP” is Wellington North Power Inc.'s on-line portal for our customers to view your bills, select paperless billing, review...
Power is personal – Choose the plan that’s right for you!
Customer Choice is an Ontario Energy Board (OEB) initiative that allows Regulated Price Plan (RPP) customers to choose their...
Power Outages
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
519-323-1710
___________
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
Customer Satisfaction Survey
Your local hydro company, Wellington North Power Inc., is conducting a Customer Satisfaction Survey by telephone and e-mail from February to March 2025.
You may receive an e-mail or telephone call from a company called OraclePoll Research Ltd on behalf of Wellington North Power.
If you want to complete the survey by e-mail, please let the researcher know and you will be sent the questions in an e-mail from lisa@oraclepoll.com of Oraclepoll Research Ltd.
We want to assure our customers this survey is genuine and no personal identifying information is asked, provided or collected.
This survey is important to us. We appreciate you taking the time to answer the questions and for providing feedback about your local electricity distribution company. Thank you!
If you have any questions or concerns, please contact us at 519-323-1710 or e-mail customerservice@wellingtonnorthpower.com
All electricity distribution companies in Ontario are required to survey their customers to measure their level of satisfaction as mandated by the energy regulator, the Ontario Energy Board.