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Power Outages

If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:

519-323-1710
___________

We're available 24 hours a day.

If you're having a life-threatening emergency, call 911.

Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911

Customer Satisfaction Survey

Jan 31, 2025

Your local hydro company, Wellington North Power Inc., is conducting a Customer Satisfaction Survey by telephone and e-mail from February to March 2025.

You may receive an e-mail or telephone call from a company called OraclePoll Research Ltd on behalf of Wellington North Power.
If you want to complete the survey by e-mail, please let the researcher know and you will be sent the questions in an e-mail from lisa@oraclepoll.com of Oraclepoll Research Ltd.

We want to assure our customers this survey is genuine and no personal identifying information is asked, provided or collected.

This survey is important to us. We appreciate you taking the time to answer the questions and for providing feedback about your local electricity distribution company. Thank you!

If you have any questions or concerns, please contact us at 519-323-1710 or e-mail customerservice@wellingtonnorthpower.com

All electricity distribution companies in Ontario are required to survey their customers to measure their level of satisfaction as mandated by the energy regulator, the Ontario Energy Board.