Electricity rates and services are regulated by the Ontario Energy Board, an independent provincial government agency. 2026...
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Electric Vehicle (EV) ChargeON Program
The Ontario government’s EV ChargeON program provides funding for the installation of public electric vehicle (EV) chargers in...
Postal Disruption…Be Prepared
On October 11, 2025, the Canada Union of Postal Workers (CUPW) moved to rolling strikes which will affect Canada Post’s...
We’ve Updated our Conditions of Service
Our Conditions of Service describes how we do business with our customers. We've updated our Conditions of Service as a result...
Customer Satisfaction Survey
Your local hydro company, Wellington North Power Inc., is conducting a Customer Satisfaction Survey by telephone and e-mail from...
Postal Delays – Be Prepared
Canada Post to restart operations on December 17, 2024. Expect delivery delays of mail and parcels through the remainder of 2024...
Power Outages
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
519-323-1710
___________
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
COVID-19 Energy Assistance Program for Small Business (CEAP-SB)
COVID-19 Energy Assistance Program for Small Business (CEAP-SB) is a new program from the Government, launched on August 31, 2020.
CEAP-SB is a time-limited program providing a one-time on-bill credit to electricity and natural gas for small businesses or registered charities experiencing hardships as a result of the COVID-19 pandemic.
SCAMS: We are aware of a number of COVID-19 Energy Assistance Programs (CEAP) Scams. If in doubt, please call us at 519-323-1710.
One-time Credit:
Eligible customers can receive a one-time credit of $1,500 applied to their hydro bill.
For more information can be found on our website – click the link below:
CEAP-SB Frequently Asked Questions
Or visit the Ontario Energy Board’s website: https://www.oeb.ca/rates-and-your-bill