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Time-of-Use versus Tiered Rates

If you’re a residential or small business customer that pays TOU electricity prices, you can choose to switch to Tiered prices....

Power Outages

If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:


We're available 24 hours a day.

If you're having a life-threatening emergency, call 911.

Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911

COVID-19 Energy Assistance Program (CEAP)

Mar 17, 2021

COVID-19 Energy Assistance Program (CEAP) is a new program from the Government, launched on July 13, 2020.

CEAP is a time-limited program providing a one-time on-bill credit to electricity and natural gas consumers experiencing hardships as a result of the COVID-19 pandemic.

SCAMS: We are aware of a number of COVID-19 Energy Assistance Programs (CEAP) Scams. For example, customers receiving telephone calls offering the CEAP program and advising a home inspection is required in order to apply. A home inspection is not required to qualify for the program. If in doubt, please call us at 519-323-1710.

One-time Credit:

Eligible customers can receive a one-time credit of up to $750 applied to their hydro bill.

Full details can be found at the Ontario Energy Board’s website:

Download an application form today