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Power Outages

If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:


We're available 24 hours a day.

If you're having a life-threatening emergency, call 911.

Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911

COVID-19 Energy Assistance Program (CEAP)

Mar 17, 2021

COVID-19 Energy Assistance Program (CEAP) is a new program from the Government, launched on July 13, 2020.

CEAP is a time-limited program providing a one-time on-bill credit to electricity and natural gas consumers experiencing hardships as a result of the COVID-19 pandemic.

SCAMS: We are aware of a number of COVID-19 Energy Assistance Programs (CEAP) Scams. For example, customers receiving telephone calls offering the CEAP program and advising a home inspection is required in order to apply. A home inspection is not required to qualify for the program. If in doubt, please call us at 519-323-1710.

One-time Credit:

Eligible customers can receive a one-time credit of up to $750 applied to their hydro bill.

Full details can be found at the Ontario Energy Board’s website:

Download an application form today