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See how your local hydro company scored for Customer Focus, Operational Effectiveness, Public Policy and Financial Performance
Find out how your local hydro performed in 2021 - Read our annual Scorecard Wellington North Power Inc.’s 2021 Scorecard...
Summer Time-of-Use periods and Summer Tiered thresholds effective from May 1, 2022
Summer Time-of-Use (TOU) periods and Tiered pricing thresholds take effect from May 1, 2022 to October 31, 2022. Note: TOU &...
Low-income Energy Assistance Program (LEAP) – Emergency Financial Assistance
Temporary Changes to Screening Guidelines for LEAP for 2022 Questions & Answers Background: On January 10, 2022, to further...
Electricity Prices (TOU & Tiered Prices) and Ont. Electricity Rebate – Effective from Nov 2021
The Ontario Energy Board (OEB) has announced that electricity prices for households and small businesses will not change as of...
Ontario Energy Board Approves Wellington North Power electricity distribution rates effective May 1, 2022
2022 Electricity Distribution Rate Application (OEB File #: EB:2021-0064) On March 24, 2022, the energy regulator, the Ontario...
Power Outages
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
519-323-1710
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We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
Changes to Industrial & Commercial electricity costs Effective January 1, 2021
Ontario deferred a portion of Global Adjustment (GA) between April and June 2020 by limiting the Class B GA rate to $115/MWh for non-Regulated Price Plan (RPP) customers and providing proportionate reductions for Class A customers.
Ontario has made amendments to O. Reg. 429/04, effective January 1, 2021, to enable the recovery of those deferred GA costs.
Starting in January 2021, Class A and non-RPP Class B customers will repay the deferral costs over 12 months.
At the same time, Ontario has made regulatory amendments such that starting January 1, 2021, a portion of non-hydro renewable energy contract costs will be paid by the government instead of electricity customers. This will lower electricity bills for commercial and industrial customers and more than offset the impact of recovering the deferred GA. This funding is also intended to continue
well beyond 2021.