Electricity rates and services are regulated by the Ontario Energy Board, an independent provincial government agency. 2026...
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Electric Vehicle (EV) ChargeON Program
The Ontario government’s EV ChargeON program provides funding for the installation of public electric vehicle (EV) chargers in...
Postal Disruption…Be Prepared
On October 11, 2025, the Canada Union of Postal Workers (CUPW) moved to rolling strikes which will affect Canada Post’s...
We’ve Updated our Conditions of Service
Our Conditions of Service describes how we do business with our customers. We've updated our Conditions of Service as a result...
Customer Satisfaction Survey
Your local hydro company, Wellington North Power Inc., is conducting a Customer Satisfaction Survey by telephone and e-mail from...
Postal Delays – Be Prepared
Canada Post to restart operations on December 17, 2024. Expect delivery delays of mail and parcels through the remainder of 2024...
Power Outages
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
519-323-1710
___________
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
Assurance of Voluntary Compliance & LEAP Contribution
Wellington North Power Inc. (WNP) submitted an Assurance of Voluntary Compliance to the energy regulator, the Ontario Energy Board (OEB) confirming that the utility did not have Green Button ready and accessible to its customers by/on November 1, 2023, as required by Ontario Regulation 633/21. WNP implemented Green Button on November 16, 2023.
The OEB has accepted WNP’s Assurance of Voluntary Compliance (EB-2023-0347). Under the terms, WNP will pay $3,500 to the local agency implementing the Low-income Energy Assistance Program (LEAP) which provides emergency financial assistance to low-income citizens in the utility’s service territory.
For more information, visit the OEB’s website:
Enforcement proceedings | Ontario Energy Board (oeb.ca)