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Customer Satisfaction Survey

Jan 4, 2023

Your local hydro company, Wellington North Power, is conducting a Customer Satisfaction Survey by telephone from January to...

Power Outages

If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:

519-323-1710
___________

We're available 24 hours a day.

If you're having a life-threatening emergency, call 911.

Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911

As the COVID-19 pandemic continues, Wellington North Power Inc. is committed to support our customers, community and to protect our employees and the public

Dec 21, 2020

To Our Valued Customers and Stakeholders:

As the COVID-19 pandemic continues, Wellington North Power Inc. is committed to support our customers, our community and protect our employees and the public.

  • Our Operations team are working in the community adhering to social distancing and public health guidelines.
  • Although our office remain closed to customers and visitors, staff are continuing to assist customers with enquiries and concerns. Please contact us by e-mail customerservice@wellingtonnorthpower.com or call 519-323-1710.
  • Appointments*: If you need to speak to us in-person, please call 519-323-1710 to make an appointment to visit our office.

(*Masks must be worn and pre-screening checks will take place.)

We continue to encourage our customers to take advantage of financial assistance programs** such as:

  • The COVID-19 Energy Assistance Program (CEAP): – a one-time bill credit to residential consumers.
  • COVID-19 Energy Assistance Program for Small Business: a one-time bill credit for small businesses & registered charities.
  • The Low-Income Emergency Assistance Program (LEAP): a one-time emergency financial relief.
  • The Ontario Electricity Support Program (OESP): a monthly credit to eligible low-income residential customers.
  • An Ontario Energy Board-prescribed Arrears Payment Agreement: to pay overdue balances over a number of months.
  • An Equal Billing or Equal Payment plans which spreads your electricity payments over 12 months.

Visit our website for details.  (**Program eligibility conditions apply)

To learn more about the Province’s electricity support programs, visit: https://www.ontario.ca/page/your-electricity-bill

Making a Payment?
You can set-up pre-authorized payments; pay on-line / telephone by credit card; pay at your bank; pay by cheque and drop it off in our drop box in Arthur or Mount Forest. See our website for details of payment options available or call us at 519-323-1710.

Sincerely,
Jim Klujber, CEO / President, Wellington North Power Inc.

Questions about COVID-19 be directed to Wellington Dufferin Guelph Public Health:  (www.wdgpublichealth.ca) / call 1 (800) 265-7293.