The Summer Hours for Time-of-Use customers are in effect from May 1, 2023 until October 31, 2023. The prices remain unchanged....
News & Events
Time-of-Use versus Tiered Rates
If you’re a residential or small business customer that pays TOU electricity prices, you can choose to switch to Tiered prices....
What to Do If a Storm Causes Damage to Your Home
A winter snow-storm, an ice-storm, strong winds - these can cause damage to your home and create dangerous electrical hazards....
Ontario’s System-Wide Electricity Supply Mix: 2022 Data
Where did Ontario's 2022 electricity come from? Under O. Reg. 416/99 the Ministry of Energy is responsible for...
Wellington North Power Inc. receives approval to adjust our electricity distribution rates effective May 1, 2023
Electricity charges and services provided by Wellington North Power Inc. are regulated by the Ontario Energy Board, an...
Customer Satisfaction Survey
Your local hydro company, Wellington North Power, is conducting a Customer Satisfaction Survey by telephone from January to...
If your power has gone out or you're having trouble with your electricity, call our outage/after hours phone number:
We're available 24 hours a day.
If you're having a life-threatening emergency, call 911.
Do not approach a downed power line. Keep a distance of least 10 metres and call your local hydro office and 911
Anti-Scam Awareness – Don’t be afraid to say ‘No’ and Useful Information
The Ontario Energy Board (OEB), the energy regulator, has seen a 77% increase in the number of reported scam calls, including illegitimate phone calls, texts, emails, fake websites, social media, in-person home visits and ads.
The OEB, the Ministry of Energy and local utilities like Wellington North Power Inc. want to get Ontarians the information they need to make informed and careful decisions.
The message to consumers: “Don’t be afraid to say no.”
The following tips will help customers to recognize and report scams:
- What to look for:
- Scams may involve messages from companies claiming to be affiliated with, or endorsed by, the OEB or government, the Save on Energy program or utilities.
- A call from someone posing to be from your utility that you did not reach out to first.
- Someone demanding payment and threatening to immediately disconnect you. Your utility will not disconnect you before first sending bill payment reminders and a disconnection notice.
- A request to pay your bill using gift cards, cash, or cryptocurrency. Utilities don’t accept these forms of payment.
- Someone contacting you offering to help you enroll in a bill payment assistance program and asking to book an appointment for a home assessment.
- To report a possible scam:
- Contact the Canadian Anti-Fraud Centre toll-free at 1-888-495-8501
- If you are concerned about any suspicious communications on social media, by email, by phone, text or door-to-door contact OEB at 1-877-632-2727 or oeb.ca/scams
- Don’t be afraid to say no:
- Energy utilities, the Ontario Energy Board, representatives from the Save on Energy program and the government do not phone, email, or text to promote energy saving programs or to offer an in-home inspection unless you reach out first.
- If you are unsure, do not provide any information, hang up and call your utility directly using the number on your utility bill. For Wellington North Power Inc. customers, call us at 519-323-1710.
- Also, know that a utility, the OEB, government and representatives from the Save On Energy program will not “cold call”. They will only respond if you reach out first.
- What you need to know and what you can do:
- Only your utility can disconnect your service. Electricity and natural gas companies will never disconnect your service without first mailing bill payment reminders and a disconnection notice. And there is an annual disconnection ban in the province between November 15 and April 30. (Customers of unit sub-meter providers are not protected by this ban).
- Speak with friends or family members who might be more vulnerable about the scams you are aware of to help protect them.
- If you suspect a scam, you can contact the Ontario Energy Board at 1-877-632-2727 (toll-free within Ontario).
- For more tips visit oeb.ca/scams